StoryKeepsakes - Custom Board Books

Shipping Policy

Order Processing

At StoryKeepsakes.com, we create custom board books tailored specifically to your memories and stories. Here's what to expect after placing your order:

  1. Design Creation: Within 1 business day of receiving your order, our design team will create your custom board book.
  2. Customer Approval: Before printing your book, we'll email you a digital proof for your review and approval. This step ensures you're completely satisfied with how your photos and content appear in the final design.
  3. Production & Shipping: Once you approve your design, we'll begin production immediately and ship your custom board book within 1-2 business days.

Shipping Timeline

  • Standard Shipping: 3-5 business days transit time within the United States after your design is approved.
  • Total Timeline: From order placement to delivery, the entire process typically takes 5-8 business days (1 day for design + 1-2 days for approval + 1-2 days for production + 3-5 days for shipping).

Shipping Methods

We currently ship all orders via USPS First Class or Priority Mail, depending on package size and destination.

Shipping Destinations

StoryKeepsakes.com currently ships to all 50 United States and U.S. territories. International shipping is not available at this time.

Shipping Costs

  • We offer FREE SHIPPING on all orders to anywhere in the United States, regardless of order size.
  • No minimum purchase required - free shipping applies to every order.

Order Tracking

Once your order ships, you'll receive an email notification with tracking information. You can track your package's journey from our facility to your doorstep using the provided tracking number.

Delivery Issues

  • Missing Packages: If your tracking information shows delivery but you haven't received your package, please contact us within 7 days.
  • Damaged Items: If your book arrives damaged, please take photos and contact us within 7 days of delivery. We'll arrange a replacement at no additional cost.

Delays

While we strive to meet our stated processing and shipping times, occasional delays may occur due to:

  • High order volume during holiday seasons
  • Severe weather conditions
  • Shipping carrier delays
  • Customer delay in approving designs

We'll notify you of any significant delays affecting your order.

Questions About Your Order

If you have any questions about your shipment or need to make changes to your shipping address after placing your order, please contact us as soon as possible:

For the fastest resolution, please include your order number in all correspondence.

Last Updated: May 10, 2025